At HomieBites, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our tiffin service.
1. Information We Collect
1.1 Personal Information
When you place an order with HomieBites, we collect:
- Name and contact details (phone number, WhatsApp number)
- Delivery address (building, tower, flat number)
- Dietary preferences and restrictions
- Order history and meal preferences
- Payment information (UPI IDs, transaction details)
1.2 Usage Information
We may collect information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on our site. This helps us improve our service and user experience.
2. How We Use Your Information
We use your information to:
- Process and deliver your food orders
- Communicate with you about orders, delivery updates, and service changes
- Customize meals based on your dietary preferences
- Send you daily menu updates and promotional offers (with your consent)
- Improve our service quality and customer experience
- Process payments and maintain financial records
- Comply with legal obligations (FSSAI regulations, tax requirements)
3. Information Sharing and Disclosure
We do NOT sell, rent, or trade your personal information to third parties. Your data may be shared only in the following limited circumstances:
- Delivery Personnel: We share your name, address, and contact number with our delivery staff to ensure timely delivery.
- Payment Processors: If you pay via UPI or online banking, your payment details are processed through secure third-party payment gateways.
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests from authorities.
- Business Transfers: In the unlikely event of a sale or merger, your information may be transferred to the new owner.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Order history may be kept for up to 2 years for accounting and tax purposes. You may request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Update or correct any inaccurate information.
- Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Opt-Out: Unsubscribe from promotional messages by replying 'STOP' to our WhatsApp broadcasts.
- Withdraw Consent: Withdraw consent for data processing at any time (may affect service delivery).
To exercise these rights, please contact us at +91-9958983578 or visit us at A1-405, Panchsheel Greens.
7. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can disable cookies in your browser settings, though this may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party services (such as payment gateways or social media). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
9. Children's Privacy
Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with information, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated 'Last Updated' date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- HomieBites Premium Tiffin Service
- Address: A1-405, Panchsheel Greens, Noida
- Phone/WhatsApp: +91-9958983578
- Website: https://homiebites.com
- FSSAI Registration: 22726446000300